About Us

    About Firmager Funeral Service

    Founded in 2000 by experienced and well know funeral directors Bert Firmager and Michael Owen, Firmager Funeral Service quickly became established due to their professionalism and strong local and community links. When Bert and Michael passed away, Michael’s wife Wendy took over in 2009.

    Founded in 2000 by experienced and well know funeral directors Bert Firmager and Michael Owen, Firmager Funeral Service quickly became established due to their professionalism and strong local and community links. When Bert and Michael passed away, Michael’s wife Wendy took over in 2009.

    The team at our New Romney funeral home will provide advice at every stage of the funeral planning process, and will arrange an individual and unique funeral to help you celebrate the life of your loved one. 

    Here at Firmager Funeral Service we also offer an affordable prepaid funeral plan, Choice, so that you can arrange and pay for a funeral in advance. This will protect your family from rising costs and remove uncertainty about your wishes.

    If you would like to talk to us about planning a funeral, or our Choice plan, please come and see us in any of our funeral homes, or if you’d rather we can arrange a home visit. We’re also available 24 hours a day on the phone so if you need anything please don’t hesitate to call your local funeral home.

    Meet the Team

    Wendy Alder

    Funeral Director

    I took over the running of Firmager Funeral Service in 2009 on the passing away of my husband Michael Owen and his business partner Bert Firmager. My background until then had been in the social care sector having managed care homes; become a trainer in social care and then an Inspector for the Care Quality Commission, inspecting care homes and hospitals. These experiences have shown me how people should be treated. Everyone should expect and get a service that is individual and personal to them. We also like to have close links with local care homes by providing free training and try to provide some support outside of our usual role.

    Ashley Brocklebank

    Funeral Director

    Helen Carr

    Senior Funeral Arranger

    Helen was a member of St Mary in the Marsh PCC and is currently chairperson of the St Mary in the Marsh Project Fund which aims to raise money for a new village hall. She has also a strong involvement within the local football scene supporting her son who is a member of Hythe Town football team.

    Our Values

    Pride

    We take pride in everything we do. Our aim is that everyone who works for Funeral Partners shares our values.

    Helping People

    Our business exists to help the bereaved to make fitting arrangements for their loved one’s last journey and to provide lasting memories for family and friends.

    We do this with a positive, caring and understanding approach.

    Respect for everyone

    We value diversity and treat everyone with the same respect, courtesy and dignity.

    Professional Standards

    We are a professional organisation and we strive to achieve the highest possible standards in everything we do and to improve upon these standards continuously.

    Accept responsibility

    We accept responsibility for our actions both as a company and as individuals.

    Partnership

    We believe that we can only achieve our goals by working together in partnership with client families, suppliers and our employees.

    Our locations

    We're available 24 hours 365 days a year

    Call 01797 369 277 visit branch or arrange a home visit