About Us

  • Firmager Funeral Service staff

    About Firmager Funeral Service

    Founded in 2000 by experienced and well know funeral directors Bert Firmager and Michael Owen, Firmager Funeral Service quickly became established due to their professionalism and strong local and community links. When Bert and Michael passed away, Michael’s wife Wendy took over in 2009.

    The team at our New Romney funeral home will provide advice at every stage of the funeral planning process, and will arrange an individual and unique funeral to help you celebrate the life of your loved one. 

    Here at Firmager Funeral Service we also offer an affordable prepaid funeral plan, Choice, so that you can arrange and pay for a funeral in advance. This will protect your family from rising costs and remove uncertainty about your wishes.

    If you would like to talk to us about planning a funeral, or our Choice plan, please come and see us in any of our funeral homes, or if you’d rather we can arrange a home visit. We’re also available 24 hours a day on the phone so if you need anything please don’t hesitate to call your local funeral home.

    Meet the Team

    Ashley Brocklebank

    Funeral Director

    Ashley joined Firmager Funeral Service in October 2018 as a Funeral Director and says he enjoys helping families in their time of need.
    Ashley is a car enthusiast and can be found body building and weight lifting in his spare time.

    Helen Carr

    Senior Funeral Arranger

    Helen joined Firmager Funeral Service in 2004 as a Senior Funeral Arranger, having previously worked in catering, property and on the family farm.
    She says “I have the most rewarding job in the world. Helping families at their darkest times and helping them turn a corner is so fulfilling. The most rewarding thing is putting a smile back on a broken face.”
    Helen is currently chairperson of the St. Mary in the Marsh Project Fund which aims to raise money for a new village hall and has previously served as a local PCC.
    She has also a strong involvement with the local football scene, supporting her son who is a member of Hythe Town.
    In her spare time she likes to support local causes, walk with her husband and dogs, mastif cross Dougie and Spiros, a rescue from Cyprus.

    Trevor Clark

    Funeral Service Operative

    Trevor joined Firmager Funeral Service in January 2019 as a Funeral Funeral Service Operative, having previously worked as an IT Consultant.
    He says he enjoys working with a such a friendly and caring team and was recently awarded ‘Funeral Service Operative of the Year’ for the East Kent area.
    In his spare time he volunteers for the Coastguard and likes going to the cinema, classic cars and walking his dog, Buster.

    Colin Read

    FSA (Contractor)

    Colin Read has worked at Funeral Partners for the last 3 years with 9 years total service.
    Having previously worked as a Technical Author in the Nuclear Industry.

    Colin enjoys most about working in the Funeral Industry “supporting family members of the deceased with information and empathy at their darkest time”.

    Colin previously lived in Nagasaki, for 1 year and loved learning about an entirely different culture.

    Phil Harris

    Funeral Services Operative

    Phil joined Firmager Funeral Service in 2020 after previously working as a Police Officer. Phil enjoys working at Firmager Funeral Service and being part of the team.

    Phil enjoys reading, watching sports, traveling, medal collecting and learning about military history.

    Colin Walker

    Casual FSO

    Colin, known to everyone as Snowy – a name given to him during his long military career, joined Firmager Funeral Service 1 year ago, when he moved to Kent from London.

    He had previously been working in the Funeral Industry in South London and it was something he wanted to continue to do in his new home. “The best thing you can do
    For someone on their last journey, is to take them with honour and dignity” . Snowy also conducts funerals as and when required and is hoping to develop this part of his career in the future.

    Snowy loves motorbikes and fishing but spends most of his spare time supporting the Military Wall – a tribute to The Fallen from The Falkland Islands, Afghanistan and The Gulf Wars. He is also a keen, active member of The Royal British Legion.

    Our Values


    We take pride in everything we do. Our aim is that everyone who works for Funeral Partners shares our values.

    Helping People

    Our business exists to help the bereaved to make fitting arrangements for their loved one’s last journey and to provide lasting memories for family and friends.

    We do this with a positive, caring and understanding approach.

    Respect for everyone

    We value diversity and treat everyone with the same respect, courtesy and dignity.

    Professional Standards

    We are a professional organisation and we strive to achieve the highest possible standards in everything we do and to improve upon these standards continuously.

    Accept responsibility

    We accept responsibility for our actions both as a company and as individuals.


    We believe that we can only achieve our goals by working together in partnership with client families, suppliers and our employees.

    Our locations

    We're available 24 hours 365 days a year

    Call 01797 369 277 visit branch or arrange a home visit