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About Us

    About Firmager Funeral Service

    Founded in 2000 by experienced and well know funeral directors Bert Firmager and Michael Owen, Firmager Funeral Service quickly became established due to their professionalism and strong local and community links. When Bert and Michael passed away, Michael’s wife Wendy took over in 2009.

    Founded in 2000 by experienced and well know funeral directors Bert Firmager and Michael Owen, Firmager Funeral Service quickly became established due to their professionalism and strong local and community links. When Bert and Michael passed away, Michael’s wife Wendy took over in 2009.

    The team at our New Romney funeral home will provide advice at every stage of the funeral planning process, and will arrange an individual and unique funeral to help you celebrate the life of your loved one. 

    Here at Firmager Funeral Service we also offer an affordable prepaid funeral plan, Choice, so that you can arrange and pay for a funeral in advance. This will protect your family from rising costs and remove uncertainty about your wishes.

    If you would like to talk to us about planning a funeral, or our Choice plan, please come and see us in any of our funeral homes, or if you’d rather we can arrange a home visit. We’re also available 24 hours a day on the phone so if you need anything please don’t hesitate to call your local funeral home.

    Meet the Team

    Wendy Alder

    Funeral Director

    I took over the running of Firmager Funeral Service in 2009 on the passing away of my husband Michael Owen and his business partner Bert Firmager. My background until then had been in the social care sector having managed care homes; become a trainer in social care and then an Inspector for the Care Quality Commission, inspecting care homes and hospitals. These experiences have shown me how people should be treated. Everyone should expect and get a service that is individual and personal to them. We also like to have close links with local care homes by providing free training and try to provide some support outside of our usual role.

    Ashley Brocklebank

    Funeral Director

    Ashley joined Firmager Funeral Service in October 2018 as a Funeral Director and says he enjoys helping families in their time of need.
    Ashley is a car enthusiast and can be found body building and weight lifting in his spare time.

    Helen Carr

    Senior Funeral Arranger

    Helen joined Firmager Funeral Service in 2004 as a Senior Funeral Arranger, having previously worked in catering, property and on the family farm.
    She says “I have the most rewarding job in the world. Helping families at their darkest times and helping them turn a corner is so fulfilling. The most rewarding thing is putting a smile back on a broken face.”
    Helen is currently chairperson of the St. Mary in the Marsh Project Fund which aims to raise money for a new village hall and has previously served as a local PCC.
    She has also a strong involvement with the local football scene, supporting her son who is a member of Hythe Town.
    In her spare time she likes to support local causes, walk with her husband and dogs, mastif cross Dougie and Spiros, a rescue from Cyprus.

    Alan Tanner

    Funeral Service Operative / Funeral Director

    Alan joined Firmager Funeral Service in 2008, having previously worked as a Hotel Manager.
    He says he likes “putting something back into the community”.
    In his spare time he enjoys model railway and fishing.

    Trevor Clark

    Funeral Service Operative

    Trevor joined Firmager Funeral Service in January 2019 as a Funeral Funeral Service Operative, having previously worked as an IT Consultant.
    He says he enjoys working with a such a friendly and caring team and was recently awarded ‘Funeral Service Operative of the Year’ for the East Kent area.
    In his spare time he volunteers for the Coastguard and likes going to the cinema, classic cars and walking his dog, Buster.

    Stuart Sayer

    Funeral Service Operative

    Stuart joined Firmager Funeral Service in 2014 as a Funeral Service Operative, having previously worked as an Apple Mackintosh Engineer for 18 years.
    He says he most enjoys “making the clients final farewell to their love one’s as worry free as possible, and getting a “Thank You” from them at the end.”
    He is a Coastguard and also a survivor of Covid in March 2020, after being in a Coma for a few weeks.
    In his spare time he likes to go fishing, play golf, walk, and go on caravanning holidays.

    Our Values

    Pride

    We take pride in everything we do. Our aim is that everyone who works for Funeral Partners shares our values.

    Helping People

    Our business exists to help the bereaved to make fitting arrangements for their loved one’s last journey and to provide lasting memories for family and friends.

    We do this with a positive, caring and understanding approach.

    Respect for everyone

    We value diversity and treat everyone with the same respect, courtesy and dignity.

    Professional Standards

    We are a professional organisation and we strive to achieve the highest possible standards in everything we do and to improve upon these standards continuously.

    Accept responsibility

    We accept responsibility for our actions both as a company and as individuals.

    Partnership

    We believe that we can only achieve our goals by working together in partnership with client families, suppliers and our employees.

    Our locations

    We're available 24 hours 365 days a year

    Call 01797 369 277 visit branch or arrange a home visit