Reviews

What our customers say about us

Firmager Funeral Service prides itself on the service that we offer so we are always happy to receive feedback and independent reviews provided by families we have worked with. Here are a few recent reviews and comments our families have left us.

If you would like to provide feedback please don’t hesitate to get in touch.

Rated 5.0 / 5 based on 43 reviews. Collected from Google and Much Loved.

Google

David Leek

November 13, 2025

We used firmager for my mum recently and have to say there professionalism is second to none the care they give is fantastic. No detail is to much for them and they can help with so much like the flowers and even a person to

Google

Lisa Ratcliff

October 8, 2025

A truthful funeral establishment. Everything explained. Special thanks to Alan who was so helpful. Also, Helen, Heidi and Matthew and all the staff who were kind, considerate and professional. Firmager's is the place to choose for complete care of your loved ones. Thank you from

Google

Kev Reddecliffe

September 7, 2025

Thank you so much to Helen, Ashley and the team for helping us give our lovely Mum Joan Reddecliffe a really special send off, even during difficult circumstances trying to deal with a difficult family member determined to try to disrupt our plans and act

Google

Honorary Secretary

June 30, 2025

Helen and the team made a very difficult time much easier for us all. From first contact to collection of ashes and belongings they were truly supportive, kind and generous in their attention to every detail. Thank you all.

Google

Anna Bowman

April 24, 2025

We just wanted to send a message to say thank you for everything that each member of Earls did to help and support our family, with Linda’s funeral. All aspects have been superb and the care, kindness, support and sensitivity that has been given to

Much Loved

Peter Firth

August 18, 2022

I have been involved with Firmager's New Romney professionally since 2004. My recent personal assistance by them when my son who died was ''looked after' was exceptional especial thanks to Helen and Trevor in this connection. Rev Peter Firth

Much Loved

Janet Donaldson

July 22, 2022

Very kind and compassionate service and nothing was too much trouble. I felt supported at a very difficult time and my husband had the funeral we wanted for him.

Much Loved

Dawn Jones

July 15, 2022

Genuinely compassionate people. Very professional and not about profit.

Much Loved

Ken Thomas

July 14, 2022

Firmagers funeral directors couldn't have been more helpful, sympathetic and professional. Low-key but there when needed, with guidance and support. As a family we highly recommend them and thank them for a wonderful job.

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